How TrustCar Works

Select from three inspection levels based on your needs: Basic (from $49) for instant VIN history, safety ratings, and recall data; Plus (from $119) for seller-uploaded photos with AI damage detection, fraud scoring, and remote OBD-II diagnostics; or Premium (from $229) for a comprehensive third-party in-person inspection with live video walkthrough and mechanical assessment.

Using your smartphone's browser (no app download required), capture 20+ guided photos covering every angle of the vehicle. Our quality analysis system helps identify blurry, dark, or insufficient images in real-time, prompting re-capture when needed. GPS coordinates and timestamps are extracted from photo metadata (EXIF) to help verify authenticity and location. The entire process typically takes 5-10 minutes with step-by-step visual guidance.

Our computer vision models (powered by Roboflow and advanced ML systems) automatically scan each photo to help detect potential dents, scratches, cracks, rust, paint damage, and parts condition issues. Each detected damage point is mapped to a 360° vehicle diagram with location coordinates, severity classification (minor/moderate/severe), approximate size measurements, and confidence scores. The system cross-references VIN plates, odometer readings, and title history to help identify potential fraud indicators and calculate a risk assessment score (0-100).

Our quality assurance team reviews flagged items in a prioritized review queue. High-risk inspections are escalated for enhanced manual verification. Once approved, an AI-assisted comprehensive report is generated summarizing vehicle history, safety ratings, damage findings, potential fraud indicators, and market comparables. All reports undergo human oversight for accuracy. Reports include photos with damage annotations and clickable hotspots.

Buyers receive a secure, shareable link to an interactive inspection report featuring a 360° damage map with clickable hotspots, annotated photos showing damage locations, severity ratings, and approximate reconditioning cost guides for each issue based on regional averages. Reports include VIN decode data, NHTSA safety ratings, recall history, title status, risk assessment breakdown, and AI-assisted analysis summary. Premium reports add OBD-II diagnostic codes, third-party inspector notes, and live video walkthrough recordings.